1
Sign in with email
Click Continue with email in the Mac app, then confirm the email in your browser.
Help
How Transcrio works
Use Transcrio as a recorder-first Mac app: sign in once, start recording during a call, stop when it ends, and get local files with optional transcript and summary. That includes regular meetings, lectures, notes, and work calls where built-in platform recording is not the right fit.
At a Glance
- Works from the macOS menu bar.
- Can also help with sales, support, or hiring calls when platform recording is restricted.
- Records your mic and system audio into one stereo file.
- Can transcribe automatically or keep recordings local-only.
- Saves session files in the folder you choose on your Mac as the source of truth.
First Run
The full path in 5 steps
2
Start your free trial
Your first successful sign-in starts a free 15-minute trial, so you can try the full recording, transcript, and summary flow.
3
Record the call
During a call or working session, click Start recording in the menu bar app. When it ends, click Stop recording.
4
Wait for transcript and summary
After you stop, Transcrio processes the recording and prepares the transcript and summary automatically with your current settings.
5
Find everything locally
Your files are saved in the folder you chose on your Mac. We don’t use Transcrio as permanent storage for your original recordings.
Privacy
Local-first by default
The app keeps your session folder on your Mac. After transcription, you still have the original local files, transcript files, and optional summary files in the output directory you selected.
Teams
Useful for business calls
Sales, support, customer success, and HR teams can use Transcrio when the meeting platform does not offer a usable recording flow without bots or organizer access. Each person records locally and keeps the output in the folder that matches the team's storage or CRM process.
Settings
Adjust the flow
In the Mac app you can switch between local-only recording and automatic transcription, disable summary generation, and choose whether to keep separate mic and system source files.
FAQ
Common questions
Where are my files saved?
By default, the Mac app saves sessions in your Documents folder inside a dated Transcrio directory. You can change the output folder in Settings.
What happens if I’m offline?
The recording still saves locally. If transcription is enabled, Transcrio queues the upload and retries it later when the app and network are available again.
When are minutes used?
Minutes are used only when a recording is sent for transcription. If you switch the app to local-only mode, it keeps the audio locally and doesn’t spend transcription minutes.
What files do I get after a call?
You always get the merged stereo recording locally. Depending on your settings, you can also keep separate mic and system tracks, plus the transcript, summary, and session note.
Can a team use this for customer or recruiting calls?
Yes. Transcrio fits sales, support, customer success, and hiring calls when built-in platform recording is unavailable or would require a bot or organizer permissions. Each person records locally on their Mac and keeps files in the folder that fits the team's storage workflow.
Support
Product help
For app issues, transcription problems, missing files, or general product questions, email team@support.transcrio.com.
Billing
Refunds and invoices
Purchases made through Paddle Checkout are billed and refunded through Paddle. Use the link in your Paddle email, your billing controls in Transcrio, or visit paddle.net.
Privacy
Privacy requests
Privacy questions, access requests, correction requests, deletion requests, and complaints also go to team@support.transcrio.com. The full handling process is described in the Privacy Policy.