This Privacy Policy explains how Transcrio collects, uses, shares, and protects personal information when you use the website, macOS app, account features, transcription workflow, summaries, billing tools, and support channels.
This policy applies to information we collect directly and through service providers that help us operate Transcrio. When you use third-party interfaces such as Paddle's checkout or billing portal, those providers may also apply their own terms and privacy notices to those interfaces.
Last updated: April 3, 2026
Provide the website, macOS app, account, transcription, summaries, subscriptions, and billing features.
Process recordings and text for transcription, moderation, and summary generation when those features are enabled.
Maintain entitlements, minute balances, service-operation records, fraud prevention, abuse detection, and support records.
Diagnose crashes, improve reliability, and respond to support, billing, and privacy requests.
Comply with legal, tax, accounting, security, and enforcement obligations.
Transcrio acts as the controller for account, billing, support, security, telemetry, and similar service-operation data described in this policy.
If a business, school, team, or other organization uses Transcrio to process recordings, transcripts, summaries, titles, descriptions, speaker names, or similar submitted content for that organization's own purposes, that customer or organization is usually the controller for that customer-submitted content and Transcrio acts as processor or comparable service provider for that content.
That customer or organization decides whether to record, upload, transcribe, summarize, or share that content and remains responsible for its notices, consents, and legal basis. Appendix 1 of our Terms of Service contains our standard Data Processing Addendum for that processor relationship.
Transcrio is designed as a local-first recorder. Your Mac keeps the main local session folder and output files. If you turn off Transcribe after recording, the recording stays local and is not sent to our backend for transcription or summary generation.
If transcription is enabled, the macOS app uploads the merged recording to our backend, and we pass that recording to AssemblyAI to create the transcript. Uploaded audio may exist only in short-lived transport, processing, retry, or troubleshooting buffers needed to hand off the file and operate the workflow. Those temporary copies are deleted after the technical need ends.
If summary generation is enabled, transcript text and related context, such as optional titles, descriptions, speaker names, and custom prompt settings, may be sent to OpenAI for summary generation and moderation checks. Our persistent backend records are intended to keep only the metadata needed to run the workflow, support the service, and meet legal obligations, such as account references, provider job identifiers, statuses, timestamps, durations, selected settings, usage records, and failure codes. We do not intend to use our backend as long-term storage for audio, transcript text, utterances, speaker labels, or summary text.
Transcrio may receive personal information about people other than the account holder when a user records, uploads, transcribes, or summarizes audio or adds titles, descriptions, speaker names, or similar context.
That information usually comes from the user or organization that submitted the content to Transcrio. If a business, school, team, or other organization uses Transcrio for its own purposes, that organization is usually the controller for that customer-submitted content and Transcrio acts as processor or comparable service provider for that content.
If you are a recording participant or another person whose information appears in customer-submitted content, you should usually contact the person or organization that submitted the content first.
The website uses cookies and similar storage only for core functions such as authentication, session continuity, and account access.
The macOS app separately sends crash diagnostics and limited usage analytics to Firebase for operational monitoring and product insight.
Supabase: Authentication, session management, account records, entitlement records, application database services, and transcription-job metadata. These records are not meant to be permanent storage for uploaded audio, transcript text, or summary text.
Vercel and related hosting providers: Website hosting, content delivery, request handling, and operational support.
Paddle: Merchant-of-record checkout, payment processing, taxes, subscription management, the customer billing portal, invoices, refunds, disputes, and related billing support tooling.
AssemblyAI: Audio transcription processing when transcription is enabled.
OpenAI: Summary generation and moderation checks when those features are used. Requests are sent server-side from our backend.
Firebase / Google: macOS app crash diagnostics, limited usage analytics, and related operational telemetry. We do not use Ad ID support in the app analytics integration.
We share the minimum information needed for the feature you use. For example, AssemblyAI receives audio only when transcription is enabled, OpenAI receives text only when summary generation or moderation checks are used, Firebase receives telemetry only from the macOS app, and Paddle receives billing and transaction data only for billing flows.
Our providers may keep limited service logs, abuse-prevention data, and security records under their own policies while they operate their services.
We may also disclose information to professional advisors, law enforcement, regulators, courts, payment counterparties, or counterparties in a business transfer when reasonably necessary and legally permitted.
Transcrio does not sell personal information and does not share personal information for cross-context behavioral advertising.
Transcrio is operated from Ontario, Canada, but our providers may process personal information in Canada, the United States, or other jurisdictions where they or their subprocessors operate. As a result, your information may be subject to the laws of places outside your home province, state, or country, including access requests from courts, regulators, law-enforcement agencies, or national security authorities under local law.
Local files: Recordings, transcripts, summaries, and related output files stored on your Mac remain there until you delete them or change your local storage behavior.
Account, transcription-job, entitlement, usage, and service-operation records: We keep these records while your account is active and for up to 24 months after account closure or last activity, unless we need them longer for an unresolved dispute, fraud review, security issue, or legal obligation. These records are intended to contain workflow, billing, and support metadata, not persistent copies of audio, transcript text, utterances, speaker labels, or summary text.
Support and privacy-request records: We keep support conversations, privacy requests, and complaint records while the matter is open and for up to 24 months after closure, unless we need them longer to document a legal claim, complaint outcome, or security issue.
Technical logs and crash analytics: Website request logs, security logs, and macOS app crash/telemetry records are typically kept for up to 90 days, unless a longer period is needed to investigate abuse, a security incident, or a reliability issue.
Billing and compliance records: Billing, refund, dispute, cancellation-status, invoice, tax, and accounting records are kept for up to 7 years from the related transaction or longer if required by law or fraud-prevention obligations.
Temporary processing copies: Uploaded audio, transcript text, and summary text may appear only in short-lived transport, processing, retry, or security-review buffers while a request is actively being handled. Those temporary copies are deleted after the technical need ends.
Ask for access to the personal information we hold about you.
Ask us to correct inaccurate information.
Ask us to delete information, subject to legal or operational exceptions.
Object to or request restriction of certain processing where the law gives you that right.
Withdraw consent for consent-based processing.
Complain to the Office of the Privacy Commissioner of Canada or your local privacy regulator.
Some rights vary by jurisdiction, and we may need to verify your identity before acting on a request. We may also deny or limit a request where the law allows us to do so.
To request access, correction, deletion, or another privacy right, email us from the account email address you use with Transcrio or include enough detail for us to identify the account or transaction involved. We may verify your identity using your account email address, recent transaction details, recent support context, or other information reasonably needed to confirm the request came from the right person.
If a request relates to customer-submitted content that we process on behalf of a business or professional customer, we may ask that customer to handle the request directly or coordinate with them before responding.
We aim to acknowledge privacy requests and privacy complaints within 5 business days and provide a substantive response within 30 days after we have enough information to review the request. If you are not satisfied with our response, you may escalate the matter to the Office of the Privacy Commissioner of Canada or to your local privacy regulator.
We use reasonable technical and organizational safeguards appropriate to the nature of the service and the information we handle. No service can guarantee absolute security, so please also protect your devices, email account, and login links.
Transcrio is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will investigate and take appropriate action.
We may update this Privacy Policy from time to time to reflect changes to the product, providers, law, or operating structure. When we do, we will update the last updated date on this page.
Transcrio is operated by Edgar Klimov in Ontario, Canada. In this policy, "Transcrio", "we", "us", and "our" refer to him as the operator of the product and website and the person responsible for privacy compliance.
Product support, privacy questions, access requests, correction requests, deletion requests, and privacy complaints may be sent to team@support.transcrio.com. For Paddle Checkout receipts, invoices, payment method changes, subscription cancellation, chargebacks, and refund processing, please use Paddle's buyer tools at paddle.net.